Terms of Service

These Terms of Service govern your access to and use of the Zienna website, products, services, checkout, and any related features offered through our online store.

By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use our website or place an order.

1. General Conditions

Zienna reserves the right to refuse service to anyone for any reason at any time, to the extent permitted by law.

You agree not to use our website, products, or services for any illegal, unauthorized, fraudulent, abusive, or harmful purpose.

We may update, modify, suspend, or discontinue any part of our website, products, prices, policies, or services at any time without prior notice.

2. Online Store Terms

By placing an order through our website, you confirm that:

• You are at least the age of majority in your state or country of residence;

• The information you provide is accurate, complete, and current;

• You are legally authorized to use the payment method provided;

• You understand and agree to our store policies, including our Return & Refund Policy, Privacy Policy, and Shipping Policy;

• You are purchasing products for personal use and not for fraudulent, abusive, or unauthorized resale purposes.

We reserve the right to refuse, cancel, limit, or review any order that appears suspicious, fraudulent, high-risk, incomplete, abusive, or inconsistent with our policies.

3. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, materials, personalization options, and pricing as accurately as possible.

However, we do not guarantee that all product images, colors, dimensions, finishes, or details will appear exactly the same on every device, screen, or monitor.

Minor variations in color, finish, packaging, size, material appearance, or product details may occur and are not considered defects.

For personalized or customized products, customers are responsible for carefully reviewing all names, initials, dates, messages, birthstones, symbols, custom text, and other personalization details before placing an order.

4. Pricing and Availability

All prices are listed in the currency displayed at checkout, unless otherwise stated.

Prices, discounts, promotions, shipping fees, product availability, and offers may change at any time without notice.

We reserve the right to:

• Correct pricing errors;

• Cancel orders affected by pricing or system errors;

• Limit quantities available for purchase;

• Modify or discontinue products;

• End promotions at any time;

• Refuse orders placed using incorrect, expired, unauthorized, or abusive discount codes.

If a pricing or availability error occurs after an order is placed, we may contact you with options or cancel and refund the affected order.

5. Orders and Order Acceptance

Receiving an order confirmation does not mean that your order has been fully accepted.

All orders are subject to review, payment verification, fraud screening, inventory availability, address validation, and compliance with our policies.

We reserve the right to accept, decline, cancel, hold, or request additional information for any order at our discretion.

If we cancel an order after payment has been captured, we will issue a refund to the original payment method, unless otherwise required by law.

6. Payment

You agree to provide current, complete, and accurate payment and billing information.

Payments are processed through third-party payment providers. By submitting payment information, you authorize the payment provider to charge the total amount shown at checkout, including product cost, shipping, taxes, and any applicable fees.

Zienna does not directly store full credit card or debit card numbers on its servers.

We reserve the right to cancel or hold orders if payment is declined, flagged as high-risk, disputed, unauthorized, incomplete, or suspected of fraud.

7. Fraud Prevention and Verification

To protect our customers and business, we may review orders for fraud, abuse, suspicious activity, chargeback risk, or payment irregularities.

We may request additional information before processing or shipping an order, including but not limited to:

• Order confirmation;

• Billing or shipping address verification;

• Payment verification;

• Identity confirmation;

• Additional contact information.

Failure to provide requested verification may result in order cancellation.

We reserve the right to refuse service, cancel orders, block accounts, or restrict future purchases in cases of suspected fraud, abuse, payment disputes, chargeback misuse, or policy violations.

8. Shipping and Delivery

Shipping times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, weather, holidays, customs, address issues, high order volume, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Zienna is not responsible for delays, failed deliveries, lost packages, returned packages, or incorrect delivery caused by:

• Wrong or incomplete address;

• Missing apartment, suite, unit, or building number;

• Incorrect ZIP code;

• Incorrect recipient name;

• Refused delivery;

• Unclaimed packages;

• Carrier delivery issues;

• Failure to respond to delivery attempts;

• Customer absence at the delivery address.

If a package is returned to us due to customer-provided information or delivery failure, additional shipping fees may apply before reshipment.

9. Risk of Loss

Once an order is transferred to the shipping carrier, risk of loss may pass to the customer to the extent permitted by law.

If tracking shows that a package was delivered to the address provided at checkout, the order will be considered delivered.

We may assist customers in contacting the carrier or reviewing delivery details, but we are not responsible for packages marked as delivered by the carrier.

10. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

By placing an order, you agree to the conditions described in that policy.

Items may not be eligible for return, refund, or exchange if they are personalized, customized, used, worn, damaged by the customer, returned late, returned without authorization, or missing original packaging or accessories.

Refunds, when approved, are issued to the original payment method used at checkout.

Original shipping fees, handling fees, insurance fees, priority processing fees, gift packaging fees, and other service-related fees may be non-refundable unless required by law.

11. Personalized and Custom Products

Some products may include personalization, customization, engraving, custom text, custom messages, names, initials, dates, symbols, birthstones, or other made-to-order details.

Customers are fully responsible for ensuring that all personalization details are correct before submitting the order.

Once a personalized or custom order has entered processing, production, preparation, or shipment, it generally cannot be canceled, changed, returned, refunded, or exchanged unless it arrives defective, damaged, or incorrect due to our error.

We are not responsible for customer-submitted errors, including spelling mistakes, incorrect dates, wrong names, incorrect initials, wrong birthstones, or inaccurate custom text.

12. Customer Accounts

You may be required or allowed to create an account to use certain features of our website.

You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.

You agree to notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms of Service or appear fraudulent, abusive, or harmful.

13. Promotions and Discounts

Promotional offers, discounts, coupon codes, bundles, free gifts, and limited-time offers may be subject to additional terms.

We reserve the right to modify, limit, cancel, or refuse any promotion at any time.

Discount codes cannot be applied retroactively after an order has been placed.

We may cancel or adjust orders if a discount code is used incorrectly, fraudulently, excessively, or in violation of the promotion terms.

14. Reviews, Comments, and User Content

If you submit reviews, photos, comments, feedback, testimonials, messages, or other content to Zienna, you grant us permission to use, reproduce, publish, display, edit, translate, and distribute that content for business, marketing, customer service, and promotional purposes, unless prohibited by law.

You agree that your submitted content will not:

• Violate any law;

• Infringe the rights of others;

• Contain false, misleading, offensive, defamatory, obscene, abusive, or harmful material;

• Contain viruses, malware, spam, or malicious code;

• Impersonate another person or entity.

We reserve the right to remove, reject, or edit user content at our discretion.

15. Prohibited Uses

You agree not to use our website, products, or services to:

• Violate any law or regulation;

• Commit fraud or attempt unauthorized transactions;

• Submit false or misleading information;

• Abuse promotions, discounts, refunds, returns, or chargebacks;

• Interfere with website security or functionality;

• Upload viruses, malware, or harmful code;

• Collect or misuse personal information;

• Harass, abuse, insult, harm, defame, or discriminate against others;

• Infringe intellectual property rights;

• Engage in automated scraping, bot activity, or unauthorized data collection;

• Resell products in a misleading, unauthorized, or unlawful manner.

Violation of these prohibited uses may result in order cancellation, account suspension, refusal of service, legal action, or reporting to appropriate authorities.

16. Intellectual Property

All content on the Zienna website, including text, images, graphics, logos, designs, product names, product descriptions, layout, photography, icons, videos, and branding, is owned by or licensed to Zienna and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, exploit, or use any website content without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

17. Third-Party Tools and Links

Our website may include third-party tools, links, payment services, shipping services, analytics tools, apps, or integrations.

We are not responsible for the content, accuracy, policies, privacy practices, availability, security, or performance of third-party websites or services.

Use of third-party services is at your own risk and may be subject to separate terms and policies.

18. Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis, except where otherwise required by law.

We do not guarantee that:

• The website will always be uninterrupted, secure, or error-free;

• Product descriptions, images, or website content will be completely free from errors;

• Delivery times will always be met;

• Products will meet every individual expectation;

• Minor variations in color, size, finish, material, or packaging will not occur.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

19. Limitation of Liability

To the maximum extent permitted by law, Zienna shall not be liable for any indirect, incidental, punitive, special, consequential, or exemplary damages arising from your use of our website, products, or services.

This includes, but is not limited to:

• Lost profits;

• Lost revenue;

• Lost data;

• Delivery delays;

• Package loss after carrier handoff;

• Customer-submitted personalization errors;

• Payment provider issues;

• Third-party service failures;

• Website downtime;

• Unauthorized account access caused by customer negligence.

Where liability cannot be excluded, our total liability shall be limited to the amount paid by the customer for the specific order giving rise to the claim.

20. Indemnification

You agree to indemnify, defend, and hold harmless Zienna, its owners, operators, employees, contractors, partners, service providers, suppliers, and affiliates from any claim, demand, loss, liability, damage, cost, or expense arising from:

• Your breach of these Terms of Service;

• Your violation of any law or third-party rights;

• Your misuse of our website or services;

• Fraudulent or abusive conduct;

• Incorrect information submitted by you;

• Customer-submitted personalization errors;

• Unauthorized use of your account.

21. Chargebacks and Payment Disputes

If you experience an issue with your order, you agree to contact us first at:

contact@zienna.com

We will make reasonable efforts to review and resolve the issue according to our policies.

If a chargeback or payment dispute is opened, we reserve the right to provide the payment provider with relevant records, including:

• Order confirmation;

• Customer information submitted at checkout;

• Shipping address;

• Tracking number;

• Delivery confirmation;

• Customer communication;

• Product details;

• Return and refund policy;

• These Terms of Service;

• Fraud review data where applicable.

We reserve the right to refuse future orders from customers who misuse chargebacks, submit false claims, or abuse payment dispute processes.

22. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after an order has been submitted.

23. Termination

We may terminate, suspend, or restrict your access to our website or services at any time if we believe you have violated these Terms of Service or engaged in fraud, abuse, harmful behavior, or unlawful activity.

Termination does not limit any rights or remedies available to us under law.

24. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the business operating Zienna, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer rights that may apply under applicable law.

25. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.

26. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and Zienna regarding your use of our website and services.

27. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Any updates will be posted on this page. Continued use of our website after changes are published means you accept the updated Terms of Service.

We encourage customers to review these Terms periodically.

28. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Zienna
Email: contact@zienna.com

By using our website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.