Privacy Policy

This Privacy Policy explains how Zienna collects, uses, stores, protects, and shares your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website or placing an order with Zienna, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you:

• Visit or browse our website;

• Place an order;

• Create or use a customer account;

• Contact our support team;

• Subscribe to our emails, SMS messages, or promotional communications;

• Participate in surveys, promotions, or special offers;

• Interact with our advertisements or social media pages.

The information we collect may include:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Phone number;

• Order details;

• Payment-related information;

• Personalization details submitted for custom products;

• Customer support messages;

• IP address;

• Device information;

• Browser type;

• Website activity and browsing behavior;

• Cookies and tracking data.

We only collect information that is necessary to operate our store, process orders, provide support, improve our services, prevent fraud, and comply with legal obligations.

2. Payment Information

Payments are processed securely through third-party payment providers.

Zienna does not directly store full credit card numbers, debit card numbers, or complete payment credentials on our servers.

Payment providers may collect and process payment information such as:

• Cardholder name;

• Billing address;

• Payment method details;

• Transaction status;

• Fraud prevention data;

• Payment confirmation records.

Payment processing is subject to the privacy policies and security standards of the payment providers used at checkout.

3. How We Use Your Information

We may use your personal information to:

• Process, confirm, and fulfill your order;

• Prepare and ship your products;

• Personalize or customize items when requested;

• Send order confirmations and shipping updates;

• Respond to customer service inquiries;

• Handle returns, refunds, exchanges, and disputes;

• Verify payment and prevent fraudulent transactions;

• Improve our website, products, and customer experience;

• Send marketing emails, SMS messages, offers, and promotions where permitted;

• Analyze website performance and customer behavior;

• Comply with applicable laws, regulations, tax requirements, and payment processor rules;

• Protect our rights, property, customers, and business operations.

We do not use your personal information for purposes that are unrelated to our store operations unless required or permitted by law.

4. Order and Transaction Records

We may keep records of orders, payments, shipping, customer communication, returns, refunds, chargebacks, and disputes.

These records may be used to:

• Confirm purchase history;

• Provide customer support;

• Prevent fraud or abuse;

• Respond to payment disputes;

• Comply with accounting and legal obligations;

• Protect our business in case of claims or investigations.

We may retain these records for as long as reasonably necessary for business, tax, legal, fraud prevention, and compliance purposes.

5. Personalized Products

If you purchase a personalized or customized product, we may collect the personalization details you submit, such as:

• Names;

• Initials;

• Dates;

• Messages;

• Birthstones;

• Custom text;

• Other product-specific customization details.

This information is used only to prepare your order, provide customer support, and maintain order records.

Customers are responsible for ensuring that personalization details submitted at checkout are accurate.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve functionality, analyze traffic, personalize content, measure advertising performance, and improve the shopping experience.

Cookies may help us:

• Remember items in your cart;

• Keep you logged into your account;

• Understand how visitors use our website;

• Improve website speed and performance;

• Show relevant advertisements;

• Measure marketing campaign results;

• Detect suspicious or fraudulent activity.

You may disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

7. Marketing Communications

If you subscribe to marketing communications or provide consent where required, we may send you promotional emails, SMS messages, product updates, special offers, cart reminders, and other marketing content.

You may opt out of marketing emails at any time by clicking the unsubscribe link included in our emails.

For SMS marketing, you may opt out by following the instructions provided in the message.

Please note that even if you unsubscribe from marketing communications, we may still send you transactional messages related to your order, shipping, payment, refund, account, or customer support request.

8. Sharing Your Information

We may share your personal information with trusted third parties that help us operate our business, including:

• Payment processors;

• Shipping carriers;

• Fulfillment partners;

• Website hosting providers;

• E-commerce platform providers;

• Email and SMS service providers;

• Fraud prevention and security providers;

• Analytics and advertising platforms;

• Customer support tools;

• Legal, tax, compliance, or accounting professionals when necessary.

These third parties are only given access to the information needed to perform their services.

We do not sell your personal information as a core business activity.

9. Fraud Prevention and Security

To protect our customers, website, and business, we may use personal information to detect, prevent, and respond to fraud, unauthorized transactions, chargebacks, abuse, security incidents, and illegal activity.

This may include reviewing:

• IP addresses;

• Device information;

• Billing and shipping details;

• Order history;

• Payment activity;

• Delivery confirmation;

• Customer communication;

• Fraud screening results.

We reserve the right to refuse, cancel, hold, or review any order that appears suspicious, fraudulent, high-risk, or inconsistent with our policies.

10. Legal Compliance

We may disclose personal information if required to do so by law or if we believe that such disclosure is necessary to:

• Comply with legal obligations;

• Respond to lawful requests from authorities;

• Enforce our policies and terms;

• Protect our rights, property, or safety;

• Protect customers or third parties;

• Investigate fraud, abuse, or security concerns;

• Respond to payment disputes, chargebacks, or legal claims.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Order fulfillment;

• Customer support;

• Returns and refunds;

• Tax and accounting obligations;

• Fraud prevention;

• Legal compliance;

• Payment dispute handling;

• Business recordkeeping.

When information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

12. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

Customers are responsible for keeping their account login details, passwords, and devices secure.

13. International Data Processing

Depending on the services we use, your information may be processed, stored, or transferred in countries outside your state, province, or country of residence.

By using our website or placing an order, you understand that your information may be transferred to service providers or systems located in other jurisdictions.

We take reasonable steps to ensure that personal information is handled in accordance with this Privacy Policy and applicable data protection requirements.

14. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of certain personal information;

• Object to or restrict certain processing;

• Opt out of marketing communications;

• Request information about how your data is used;

• Withdraw consent where processing is based on consent.

To submit a privacy request, please contact us at:

contact@zienna.com

We may need to verify your identity before processing certain requests.

Some information may not be deleted immediately if we are required or permitted to retain it for legal, tax, fraud prevention, order fulfillment, dispute resolution, or business recordkeeping purposes.

15. California Privacy Notice

If you are a California resident, you may have rights under applicable California privacy laws, including the right to know what personal information we collect, use, disclose, or share, and the right to request deletion or correction of certain personal information.

We do not sell personal information as a core business activity.

To exercise your rights, please contact us at:

contact@zienna.com

We may verify your request before taking action.

16. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

17. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, shipping platforms, or social media pages.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Customers should review the privacy policies of any third-party websites they visit.

18. Customer Communications

When you contact us by email, contact form, or any other support channel, we may collect and store your message, name, email address, order number, and any information you provide.

We use this information to respond to your request, provide support, investigate issues, and maintain customer service records.

19. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time.

Any changes will be posted on this page. The updated version will be effective as soon as it is published, unless otherwise stated.

We encourage customers to review this Privacy Policy periodically.

20. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Zienna
Email: contact@zienna.com

By using our website or placing an order, you confirm that you have read, understood, and agreed to this Privacy Policy.